Customer Support Executive

There are lots of customer-service jobs out there, but if you feel your skills are being under-utilised and you want a more varied and stimulating 9 to 5, then read on. As Clinical Customer Support Executive at Grundon, you will be part of a small motivated team that provides waste collection and disposal services for customers like doctors and dentists, vets, unis and care homes. Interested? You will join our Knowl Hill office, between Reading and Maidenhead, on a permanent full-time contract and earn a competitive salary and host of great benefits, including:
 
- Pension scheme – you contribute 5% of pay (true cost is less due to Income Tax and NI relief) and Grundon matches this 
- Life assurance cover as a member of our pension scheme (twice your annual salary from day one)
- Discretionary bonus based on performance
- Option to buy additional holiday and join cycle to work scheme (after a qualifying period) 
 
The Clinical Customer Support Executive role
You can expect to gain an in-depth knowledge of the legislation and guidelines that are relevant to clinical waste collections and disposal.

- Day to day, you will support exiting and new clinical contracts, resolving any queries and reviewing the performance of key accounts.
- Update customers on any changes in service and ensure good communication with all internal and external customers.
- Provide reports to customers and ensure that the IT system used for managing the clinical service is accurately set up and maintained.
- Manage phone and email enquiries, ensuring that sufficient information is obtained to resolve issues and support new business opportunities.
- Accurate invoicing monitoring - a priority.
- Ordering stocks and clinical waste supplies.

Please note: Visits to other Grundon and customer sites may be required

What we are looking for in our Clinical Customer Support Executive
- Ability to record and report information concisely and accurately; good computer skills are essential.
- Confident communicator who understands the importance of providing fantastic customer service. 
- Approachable, flexible and able to multi-task.
- Unflappable when working under pressure to meet customer deadlines.
 
Working hours: 35 per week, 9am-5pm, Mon-Fri.
 
Grow with Grundon
Ranked in the prestigious Sunday Times PwC Top Track 250 league table of top-performing private companies, Grundon is a leading waste management, environmental and quarrying company, and we place great value on attracting and developing great people. Interested in joining our success story as Clinical Customer Support Executive? Click apply! No agencies please.
 
Please note: We don’t use closing dates, but interview as soon as we have applications that look like a good match, so do apply as soon as possible. We advertised the role of Clinical Customer Support Executive on 07.04.22