Job Description...

Job Title	Operations Manager
Department	Hazardous Waste Incinerator
Site	Colnbrook
Reports To	Incinerator Plant Manager
Date of Job Description	September 2005
Hours of Work	08.00 to 17.00 Hours Monday To Friday (40 hours)

Job Purpose

Reporting directly to the Regional Operations Manager the jobholder is responsible for the safe and efficient operation of the depots commercial waste collections and the defined areas of responsibility within the Depot, including Employing Manager responsibility for the employees within. The Jobholder will ensure full compliance with all legislation regarding the Depot's activities and in particular the Company's Operators Licence. The jobholder must make every effort to ensure, through their transport office clerks, drivers and mates, that all customers receive the required service on the due day using and managing the resources available to them.

Key Responsibilities

To manage all employees employed within the Depot and ensure a high level of motivation, discipline and morale is maintained and that individual potential is encouraged and developed through regular reviews and training, both on the job and formal, depending on individual circumstances.

Maintain everyone's awareness regarding Health & Safety and Security.
Ensure all accidents are reported promptly and correctly and that any follow actions are implemented in a timely way.
Ensure that all mobile workers' hours are managed and reported strictly within the Regulations currently in force.
Ensure all new personnel are trained and inducted appropriately within a reasonable timescale of joining the Company.
Ensure probation periods are meaningful and reviewed on time identifying any areas of concern early on and acting upon.
Ensure attendance is regular, identifying and acting upon absences in line with current policies.
Ensure regular meetings / toolbox talks take place with employees to encourage feedback and to share new ideas in a consistent way.
Attendance and active input at the quarterly Depot Managers' Meetings.
Responsible for fair, professional and lawful recruitment practices within the Depot, taking advice from the HR Manager and the Regional Operations Manager as appropriate.
Responsible for disciplinary issues taking advice from the HR Manager and the Regional Operations Manager.
Responsible for any performance reviews that are adopted by the Company for the Depot and personnel within.
Ensure that all Company Health & Safety and HR policies and procedures are complied with and applied in a fair and consistent way.
Identify any training needs in liaison with the Health & Safety and Training Manager.
In conjunction with Fleet or Workshop Managers ensure all vehicles are checked and maintained in a fit and roadworthy condition at all times in accordance with the Company's Operators Licence, and that they adhere to agreed service schedules.
Ensure the Depot's budget is managed efficiently and reported quarterly and at any interval as requested by the Regional Operations Manager.
Ensure all drivers are given a thorough debriefing at the end of their daily shift.
Ensure that all drivers/mates meet the conditions set out under the PRB rules and act accordingly, i.e. ensures appropriate deductions are made from payroll and the driver/mate notified accordingly.
Any other duties, such as ad hoc projects, as dictated by the Regional Operations Manager and within the skills and knowledge of the jobholder will be expected from time to time.
Keeping abreast of new legislation or working practices pertinent to the role including attendance at formal and informal training.

Key Skills / Knowledge / Experience

Ideally, hold, or be willing to attain, a Certificate of Professional Competence (CPC).
Ideally, have 2 years experience within the waste management industry within a supervisory/managerial role with proof of success / effectiveness.
Confident communicator, both written and verbal.
Computer and IT literate: a good working knowledge of Word, Excel and Outlook.
Good numeracy skills, i.e. able to understand budgets, manipulate and report on data.
Strong leader/manager who is able to motivate subordinates in order to achieve success at the Depot.
Ability to move and change systems and processes within a growing business.
Strong negotiating and judgement making skills.
Have a good working knowledge of O licences and costs.
Possess a sound working knowledge of current and new legislation e.g. H&S and driver legislation, and employment-related.
Track record of delivery of continuous improvement in the field of customer service.
Strong relationship building and influencing skills.
Excellent interpersonal skills.
Practical, hands-on approach: promoting a 'can do attitude' from self and subordinates.
Understanding who the customer is and promoting excellent customer service skills through all Depot personnel.

Qualifications

Educated to C.S.E, G.C.S.E, N.V.Q or G.N.V.Q standard.
CPC holder, or willingness to work towards.
Full clean driving licence, ideally LGV Class 2.

Key Performance Indicators

Quality and success in providing an efficient and effective service.
Reduction in number of serious incidents/accidents within the Depot and area of responsibility.
Increase in number of vehicles maintained in a roadworthy condition.
Increase of competence levels in all subordinates.
Increase of attendance figures through actively dealing with absence issues.
Evidence of conducting fair, effective and consistent recruitment, dealing with probations, disciplinaries, and controlling absences within policy guidelines.
Reduction of leavers within1year/6 months of recruitment through thorough and effective recruitment practices.
Strong impact. Evidence of selling the safety and customer service message to the team.
Evidence of effective contribution to the Depot Managers' meetings and a willingness to share new ideas.
Ability to establish personal and professional credibility at all levels.
Problem solving, practical approach.
Ability to focus on key priorities and deliver on time and within budget.

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