Job Description...
| Job Title | Credit Control Team Leader |
| Department | Credit Control |
| Reports To | Office Manager |
| Date of Job Description | March 2005 |
| Hours of Work | 35 each week - 9.00 to 5.00 (1 hour lunch) |
Job Purpose
You will provide a supervisory support role to ensure the Department delivers a consistent, accurate and professional service to customers.
Key Responsibilities
Main Duties
- Leading a small team of credit control administrators, ensuring that training and on-going development is taking place.
- Ensure all new customers are credit checked and allocated an account number.
- Open new accounts and send confirmation letters
- Help to sort post every morning.
- Update any changes to customer accounts and notify relevant department of changes.
- Collate together cheques and list onto banking sheets.
- Post all monies to the customer accounts on computer.
- Complete daily cash analysis and distribute.
- Chase overdue payment from customers by telephone.
- All credit applications to be checked.
- Stop list to be produced every month.
- To Present an efficient and professional attitude at all times.
Customer Queries
- Taking and assisting with customer queries by telephone.
- Providing customers with copy documents as requested.
General Administration
- Keep records and filing in order.
- Typing letters, memos, faxes, emails etc.
Other
- Any other duties required within the skills and experience of the job holder Key Skills / Experience.
Key Skills / Experience
- At least 2 years experience in a similar role, and ideally have a Credit Management qualification.
- Strong leadership, communication and negotiation qualities.
- Abiluity to make sound judgement calls.
- Competent in Word, Excel and Outlook.
- Strong desire to learn new systems.
- Numerate, and confident with the written word and verbal communication.
- High importance to providing the best customer service.
- Strong team worker with ability to work on own initiative.
