Job Description...

Job Purpose

You will provide a supervisory support role to ensure the Department delivers a consistent, accurate and professional service to customers.

Key Responsibilities

Main Duties

• Leading a small team of credit control administrators, ensuring that training and on-going development is taking place.
• Ensure all new customers are credit checked and allocated an account number.
• Open new accounts and send confirmation letters
• Help to sort post every morning.
• Update any changes to customer accounts and notify relevant department of changes.
• Collate together cheques and list onto banking sheets.
• Post all monies to the customer accounts on computer.
• Complete daily cash analysis and distribute.
• Chase overdue payment from customers by telephone.
• All credit applications to be checked.
• Stop list to be produced every month.
• To Present an efficient and professional attitude at all times.

Customer Queries

• Taking and assisting with customer queries by telephone.
• Providing customers with copy documents as requested.

General Administration

• Keep records and filing in order.
• Typing letters, memos, faxes, emails etc.

Other

• Any other duties required within the skills and experience of the job holder Key Skills / Experience.

Key Skills / Experience

• At least 2 years experience in a similar role, and ideally have a Credit Management qualification.
• Strong leadership, communication and negotiation qualities.
• Abiluity to make sound judgement calls.
• Competent in Word, Excel and Outlook.
• Strong desire to learn new systems.
• Numerate, and confident with the written word and verbal communication.
• High importance to providing the best customer service.
• Strong team worker with ability to work on own initiative.

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